Shipping policy
Product Purchases
All Food Sales Are Final
Due to the perishable and consumable nature of our products, all food purchases are final. We do not accept returns or exchanges once an order has been shipped.
This policy is in place to protect the safety, quality, and integrity of the products we provide.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, you must notify us within three (3) days of confirmed delivery by contacting orders@healthjourneythroughfood.org.
To process your request, we may require supporting documentation, including photographs of the product and packaging. Upon verification, we will determine an appropriate remedy, which may include a replacement, store credit, or refund, issued at our sole discretion.
Shipping, Risk of Loss, and Delivery
All orders are carefully packaged to preserve quality during transit. Risk of loss and title for products pass to the customer upon delivery to the carrier.
We are not responsible for:
- Carrier delays or delivery errors
- Weather-related impacts during transit
- Packages left unattended after delivery
- Incorrect shipping information provided by the customer
Customers are responsible for promptly retrieving and properly storing products upon delivery.
Imported Products, Customs, and Delays
Many of our products are sourced internationally, including from Italy. As such, orders may be subject to delays related to customs processing, inspections, or international shipping conditions that are outside of our control.
We are not responsible for delays caused by customs authorities or international carriers. Any applicable duties, taxes, or import fees are the responsibility of the customer unless otherwise stated at checkout.
Product Condition & Environmental Sensitivity
Certain products may be sensitive to temperature, transit time, or storage conditions. While we take reasonable steps to protect product quality, we do not guarantee condition changes resulting from factors outside of our control once an order has shipped.
By placing an order, you acknowledge and accept these inherent risks.